Now Hiring - Personal Lines Insurance Customer Service Representative in Malvern, PA

Day-to-day maintenance and servicing of assigned Personal Lines Accounts:

Maintaining a high level of client service and satisfaction

Marketing and Placement of new and renewal accounts as appropriate

Achieving agency account retention through proactive account rounding, up-selling of limits and coverages, and by providing extraordinary customer service

Qualifications & Education

Pa Property and Casualty License

4-years plus Personal Lines Experience

Extensive knowledge of all lines of personal insurance including sophisticated and less common coverages

Thorough knowledge of operations including claims handling, procedures, personal lines rating, agency management system, and applicable insurance laws /codes

Experience in electronic environment: Including Microsoft 365, Word, Excel, Management Software, and Phone systems.

Familiarity with risk management, organizational, and verbal and written communication skills

Duties

Support Producers’ sales efforts

Perform annual review and risk exposure analysis of renewal policies for proper coverage, incorporating info obtained from client.

Maintain client files, ensure proper documentation by processing all policies, endorsements, invoices, binders, certificates of insurance, activities according to agency procedures.

Maintain Control of renewal expiration lists, and binders

Respond to client inquiries, incoming email, and company requests.

Participate in courses for insurance to maintain license and underwriting requirements of carriers.

Participate in any special projects at management’s request.

Salary is commensurate with experience.

Job Types: Full-time, Part-time

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Disability insurance
• Flexible schedule
• Work from home

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• Office

License/Certification:

• Personal Lines License (Required)

Work Location: Hybrid remote in Malvern, PA 19355